We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in customer service, operations management, or a related field.

Roles and Responsibility

- Manage and oversee the implementation of short-term activities within the team.
- Deliver professional responsibilities focusing on excellence and operational efficiency.
- Supervise less experienced professionals, providing guidance and expertise.
- Analyze and resolve complex customer issues via phone, online chat, or text.
- Act as a liaison between customers, production, and distribution departments.
- Provide technical and non-technical customer support in a walk-in service center.

Job Requirements





- Comprehensive knowledge of CRM/IT Enabled Services/BPO industry practices and processes.
- Excellent communication and problem-solving skills with the ability to work effectively in a team environment.
- Strong leadership and supervision skills, with experience managing a team of Individual Contributor co-workers.
- Ability to prioritize tasks and manage multiple projects simultaneously.
- Experience working in a rapid-paced call center environment with high volumes of low-complexity inquiries.
- Familiarity with advanced support technologies and processes engineered to achieve outstanding results.

📌 Team Leader- Operations (Malad)
🏢 TP
📍 Malad