We are looking for a skilled IT Support Specialist to join our team in Bengaluru. The ideal candidate will have 1-3 years of experience and be responsible for providing top-notch technical support to employees, ensuring their hardware and software issues are resolved efficiently.

Roles and Responsibility

- Respond to and diagnose problems through user discussions, troubleshooting, fault rectification, and problem escalation.
- Provide effective and timely resolution of users' problems, queries, or complaints.
- Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure.
- Manage and oversee the implementation of short-term activities within the team.
- Supervise less experienced professionals,



providing skilled expertise and taking responsibility for the end-product.
- Execute specialized projects and activities according to set principles.

Job Requirements

- Comprehensive knowledge of specific disciplines or broader areas is required.
- Ability to generate and initiate own workload without instructions or guidelines.
- Professional responsibilities focusing on excellence are expected.
- Typically manages a team of Individual Contributor co-workers.
- Operational decisions are made within a defined scope.
- Strong communication skills and the ability to work effectively with users are essential.

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