Looking to onboard a skilled Team Leader- Operations with 2 to 7 years of experience to join our team in Bengaluru. The ideal candidate will have a strong background in operations management and excellent leadership skills.

Roles and Responsibility

- Manage and oversee the implementation of short-term activities within the team.
- Deliver professional responsibilities focusing on excellence, typically managing a team of Individual Contributor co-workers.
- Act as a liaison between customers, production, and distribution departments related to specific customer orders.
- Provide technical and non-technical customer support via phone, online chat, or text.
- Analyze and resolve customer issues, often performed in an office environment.
- Supervise less experienced professionals,



providing professional expertise and taking responsibility for end-product quality.

Job Requirements

- Comprehensive knowledge of CRM/IT Enabled Services/BPO industry practices and processes.
- Excellent communication and leadership skills, with the ability to manage a team effectively.
- Strong problem-solving skills and attention to detail are essential.
- Ability to work in a rapid-paced environment and adapt to changing priorities.
- Experience in managing and overseeing the implementation of short-term activities is required.
- A graduate degree is required for this position.

📌 Team Leader- Operations (Malad)
🏢 TP
📍 Malad