We are looking for a skilled professional to join our team as an Assistant Manager - WFM in Bengaluru. The ideal candidate will have 5-10 years of experience in the field.

Roles and Responsibility

- Oversee all operational support aspects of the contact center, including staffing, scheduling, and forecasting systems.
- Facilitate and monitor workforce planning issues, ensuring seamless execution and implementation of policies and procedures.
- Develop and implement training programs across the contact center, monitoring their effectiveness and providing feedback.
- Manage contact center quality issues and support systems implementation and management.
- Coordinate daily operations, enabling and overseeing short to medium term activities within the team.
- Deliver input to policies, processes, and standards, making tactical and operational decisions within a defined scope.

Job Requirements





- Advanced knowledge and experience in Workforce Management (WFM) with a strong understanding of CRM/IT Enabled Services/BPO industry trends and best practices.
- Proven ability to lead and manage teams, focusing on employee development and engagement.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
- Strong analytical and problem-solving skills, with the ability to interpret complex data sets and make informed decisions.
- Ability to work in a fast-paced setting, prioritizing multiple tasks and meeting deadlines.
- Experience in managing mixed teams of Specialist and Support jobs, with full employee lifecycle responsibility.

📌 Assistant Manager - WFM (Malad)
🏢 TP
📍 Malad