We are looking for a highly skilled and experienced WFM Real Time Analyst I to join our team. The ideal candidate will have 1-2 years of experience in the field.

Roles and Responsibility

- Oversee all operational support aspects of the contact center, including staffing, scheduling, and forecasting systems.
- Facilitate and monitor workforce planning issues, ensuring seamless execution of processes.
- Develop and implement effective training programs across the contact center to enhance employee skills and knowledge.
- Manage all aspects of contact center quality issues and support systems implementation and management.
- Collaborate with cross-functional teams to achieve business objectives and drive continuous improvement.
- Analyze real-time data to identify trends and areas for improvement, providing actionable insights to stakeholders.

Job Requirements





- Solid understanding of CRM/IT Enabled Services/BPO industry trends and best practices.
- Excellent analytical and problem-solving skills, with the ability to interpret complex data sets.
- Effective communication and interpersonal skills, enabling strong collaboration with diverse stakeholders.
- Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
- Strong attention to detail and organizational skills, with the capacity to prioritize tasks and manage multiple projects simultaneously.
- Experience with WFM tools and technologies, focusing on real-time analysis and process optimization.

📌 WFM Real Time Analyst I (Gurugram)
🏢 TP
📍 Gurugram