Roles and Responsibility

- Responds to and diagnoses problems through user discussions, troubleshooting, fault rectification, and problem escalation.
- Provides effective and timely resolution of users' problems, queries, or complaints.
- Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
- Manages and oversees the implementation of short-term activities within the team.
- Executes specialized projects and activities according to set principles.
- Supervises less experienced professionals, providing skilled expertise and taking responsibility for the end-product.

Job Requirements

- Comprehensive knowledge of the specific discipline or broader area is required.
- Ability to generate and initiate own workload without instructions or guidelines.
- Professional responsibilities focusing on excellence are expected.
- Typically manages a team of Individual Contributor co-workers.
- Operational decision-making skills within a defined scope are necessary.
- Strong communication and problem-solving skills are essential.

📌 IT Home Agent Support Specialist (Gurugram)
🏢 TP
📍 Gurugram