We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with a solid background in customer service and leadership.

Roles and Responsibility

- Manage and supervise a team of customer support representatives to ensure high-quality service delivery.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze customer feedback and implement changes to enhance the overall customer experience.
- Collaborate with other teams to resolve complex issues and improve overall operations.
- Train and coach team members to enhance their skills and knowledge.
- Monitor and report on key performance indicators to identify areas for improvement.

Job Requirements





- Proven experience as a Team Leader or similar role in a customer-facing environment.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, enabling effective collaboration with diverse stakeholders.
- Ability to analyze data and make informed decisions to drive business outcomes.
- Strong problem-solving and conflict resolution skills, with the ability to handle challenging situations effectively.
- Experience with CRM software and tools, focusing on delivering exceptional customer experiences.

📌 Team Leader - Operations (Malad)
🏢 TP
📍 Malad