Roles and Responsibility

- Conduct thorough quality checks on customer interactions to ensure high standards.
- Analyze data and trends to identify areas for improvement and implement changes.
- Collaborate with team members to develop and implement process improvements.
- Develop and maintain quality metrics and reports to track performance.
- Provide coaching and feedback to team members to enhance their skills.
- Identify and escalate issues or concerns to senior management as needed.

Job Requirements

- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team.
- Ability to adapt to changing priorities and deadlines in a quick-paced environment.
- Strong knowledge of quality principles and practices, with experience in an international setting.
- Proficiency in using various software applications and tools to analyze data and trends.
- Ability to maintain confidentiality and handle sensitive information with discretion.

📌 Quality Analyst (Malad)
🏢 TP
📍 Malad