We are looking for a skilled IT Home Agent Support Specialist to join our team. The ideal candidate will have 2-5 years of experience in the field.

Roles and Responsibility

- Provide day-to-day technical support to employees for hardware and software-related systems.
- Respond to and diagnose problems, including troubleshooting, fault rectification, and problem escalation.
- Resolve user issues, queries, or complaints effectively and promptly.
- Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure.
- Supervise less experienced professionals and provide professional expertise.
- Manage and oversee the implementation of short-term activities within the team.

Job Requirements

- Comprehensive knowledge of the specific discipline or broader area is required.
- Ability to execute specialized projects and activities according to set principles.
- Robust understanding of CRM/IT Enabled Services/BPO industry trends and technologies.
- Excellent communication and problem-solving skills are essential.
- Candidates should be able to generate and initiate their own workload with minimal supervision.
- Experience in managing a team of Individual Contributor co-workers is preferred.

📌 IT Home Agent Support Specialist (Malad)
🏢 TP
📍 Malad