Role & responsibilities

- Interacting with customers for the complaints / issues.
- Monitoring the customer complaints and completing the closure of complaints.
- Co-ordination with internal functions for customer complaints.
- Analyze and solve the problems related to field applications with close coordination with R&D; under the guidance and directions of the HOD QM.
- Close interaction with R&D; for value addition arising out of the detailed analysis of the product defects.
- Time to time assignments assigned by Head Quality Management.
- Establishing test procedures for electronics parts / products.

Technical Skills: Knowledge in Mechanical, Electronics, Electrical and motor, relevant bachelor's degree, customer service experience, supervisory experience, in-depth knowledge of customer service principles and practices, in-depth knowledge of customer service software, databases and CRM tools, Current with relevant technology trends and applications, proficiency in MS Office applications, product knowledge, ISO Standards, Reading drawings & AUMA Product Standards.

📌 Sr. Engineer/AM - Quality (Bengaluru)
🏢 Auma
📍 Bengaluru