The right person is equal parts process engineer and evangelist - rigorous enough to demand ROI evidence from every pilot, and persuasive enough to get a skeptical operations team excited about adopting what works.

Screening Criteria - Must Have

- 5-7 years in transformation, continuous improvement, or innovation management within outsourcing, shared services, or GBS
- Governed or delivered supplier-led automation / digital / process re-engineering programs
- Benefits tracking and value realization experience on improvement initiatives
- Strong facilitation and stakeholder management across client and supplier teams

Nice to Have

- Lean / Six Sigma certification
- Power BI dashboarding capability
- AI / GenAI and agentic automation exposure
- Experience with gainshare or innovation-linked commercial models; consulting background

Professional Experience

- 5-7 years of relevant experience in transformation, continuous improvement, or innovation management within outsourcing, shared services,



or GBS environments
- Demonstrated experience governing or delivering supplier-led transformation programs (automation, digital, process re-engineering)
- Experience with advantages tracking and value realization on improvement initiatives
- Team leadership or supervisory experience; consulting / advisory exposure an advantage

Skills & Capabilities

- Working knowledge of automation and digital levers - RPA, analytics, AI/GenAI, workflow tools - and how they translate into measurable value
- Lean / Six Sigma or similar continuous improvement certification an advantage
- Strong dashboarding and reporting skills - Power BI strongly preferred
- Strong program management and benefits-tracking discipline
- Excellent stakeholder management and facilitation skills across client and supplier organizations

📌 Team Lead Transformation & Innovation (Bengaluru)
🏢 CIEL HR
📍 Bengaluru