06 Aug
|
Mamaearth
|
Gurugram
06 Aug
Mamaearth
Gurugram
Customer Service Executive Chat Support
Location: Gurgaon
Department: Customer Experience
Job Responsibilities:
- Handle customer queries through chat in a timely and professional manner.
- Resolve concerns related to orders, deliveries, returns, refunds, and products.
- Ensure high customer satisfaction by providing accurate and empathetic resolutions.
- Coordinate with internal teams for issue resolution and follow-ups.
- Maintain chat quality, response time, and productivity targets.
- Accurately document customer interactions in the CRM system.
Requirements:
- Graduate in any discipline.
- 0–3 years of experience in customer support/chat process (e-commerce experience preferred).
- Excellent written English and typing skills.
- Good problem-solving and communication abilities.
- Comfortable working in rotational shifts and a fast-paced workplace.
📌 Customer Service Executive (Chat Support) (Gurugram)
🏢 Mamaearth
📍 Gurugram