About Cubic Logics:

Cubic Logics is a quick-growing SaaS company specializing in workplace productivity and HR solutions with our flagship platforms, HR365 and Apps 365, built for Microsoft 365. We serve a global customer base with a sharp focus on user experience, scalable solutions, and measurable value. Were on a mission to simplify enterprise workflows and amplify impactone customer at a time.

Job description:

Were looking for a senior Customer Success professional to own and drive the end-to-end post-sales function across a portfolio of global customers.

This role carries clear accountability for customer retention and revenue expansion (renewals, upsell, cross-sell), while also leading a small team of CSMs to deliver consistent, high-quality customer outcomes.

You will act as a trusted advisor to customers, ensure strong product adoption, and bring structure, predictability, and scalability to the Customer Success function.

Key Responsibilities:

- Own customer relationships across a large account base, ensuring 90%+ renewal rate and identifying expansion opportunities.




- Align product capabilities with customer business outcomes; act as a trusted advisor for HR365 and Apps 365.
- Drive product adoption and usage through strategic check-ins, onboarding, and proactive engagement.
- Lead upsell and cross-sell initiatives based on customer needs and usage data.
- Collaborate with Sales, Support, Product, and Engineering teams to resolve issues and deliver value.
- Monitor key success metrics: adoption, engagement, retention, and satisfaction.
- Mentor junior CSMs and contribute to building a high-impact customer success motion.
- Design and execute scalable engagement programs to boost retention and customer advocacy.

Required Experience:

- 3+ years in Customer Success, Technical Consulting, or Project Delivery roles in the SaaS/Cloud space.
- Experience managing 500+ international accounts (US, UK, Canada, Australia preferred).
- Strong understanding of business strategy and technical product use cases.
- Proven ability to drive renewals and expand account value through upselling and cross-selling.
- Proficient in cloud platforms, data analysis, and CRM tools.

📌 Customer Success Manager (Growth & Retention) (Bengaluru)
🏢 Cubic Logics
📍 Bengaluru