Role & Responsibilities

- Contact customers to schedule periodic vehicle service appointments.
- Make service reminder calls for due maintenance and follow up on pending services.
- Confirm workshop appointments and coordinate with the Service Advisor.
- Handle inbound customer calls related to service bookings and inquiries.
- Inform customers about service camps, special offers, AMC, Extended Warranty, and value-added services.
- Conduct post-service feedback calls and record customer satisfaction.
- Update customer details and call records in the CRM/DMS accurately.
- Resolve basic customer queries and escalate complaints to the concerned department when required.
- Achieve daily calling, appointment booking, and customer retention targets.
- Prepare daily and monthly call reports and maintain accurate records.
- Ensure professional communication and deliver an excellent customer experience.

Preferred Candidate Profile





- Graduate in any discipline (12th Pass with relevant experience may also apply).
- 03 years of experience in Tele calling, Customer Care, Customer Support, BPO, Call Centre, or the Automobile Industry.
- Freshers with excellent communication skills are welcome to apply.
- Good verbal communication skills in Hindi; basic English communication is preferred.
- Basic knowledge of MS Office (Excel, Word, Outlook) and computer operations.
- Robust customer handling, follow-up, and relationship management skills.
- Positive attitude, convincing ability, and willingness to work with targets.
- Experience in an automobile dealership or service workshop will be an added advantage.
- Immediate joiners will be preferred.

📌 Telecalling Executive (Jhunjhunu)
🏢 Auric Motors
📍 Jhunjhunu