Job Title:IT Support Executive
Experience: 4-6Years
Location: Salem
Employment Type: Full-time

Job Summary
We are seeking an experienced and result-oriented IT Support executive with 4-8 yrs years of hands-on experience in IT infrastructure support, service management, and team leadership. The ideal candidate will be responsible for managing day-to-day IT operations, leading a team of support engineers, ensuring SLA adherence, driving process improvements, and maintaining secure and efficient IT systems across the organization.
This role requires strong technical expertise combined with leadership, stakeholder management, and operational planning capabilities.

Key Responsibilities

Technical & Operational Responsibilities

Oversee and manage L2 technical support for desktops, laptops, printers, mobile devices, and peripherals
Ensure timely troubleshooting and resolution of hardware, software, OS, and network-related issues
Manage Windows OS (Windows 10/11), basic Linux/Mac environments
Administer Active Directory (user management, group policies, access control)
Manage email systems (Microsoft 365, Outlook, Exchange)
Oversee LAN/WAN, Wi-Fi, VPN infrastructure monitoring and maintenance
Ensure IT asset lifecycle management (procurement to disposal)
Implement and monitor backup, antivirus, patch management, and IT security policies
Drive compliance with internal IT policies and industry standards
Handle critical escalations and ensure resolution within defined SLAs
Coordinate with vendors for procurement, AMC management, and support services

Process & Service Management

Monitor and improve SLA/KPI performance metrics




Implement ITIL-based service management best practices
Review and optimize IT support processes for efficiency
Prepare MIS reports, dashboards, and management updates
Plan IT capacity and resource allocation
Support audits and compliance requirements

Required Technical Skills

Strong expertise in Windows Server & Desktop environments
Hands-on experience with Active Directory, DNS, DHCP
Strong networking fundamentals (TCP/IP, routers, switches, firewalls)
Experience with ITSM tools (ServiceNow, Freshservice, Jira, Zoho Desk, etc.)
Experience with remote support tools
Good understanding of endpoint security and data protection
Knowledge of Microsoft 365 administration
Exposure to cloud environments (Azure/AWS preferred)

Soft Skills & Competencies

Solid leadership and team management skills
Excellent stakeholder and vendor management abilities
Strong analytical and problem-solving mindset
High accountability and decision-making capability
Strong communication and reporting skills
Ability to work under pressure and manage critical incidents

Preferred Qualifications

Bachelors degree in IT, Computer Science, or related field
ITIL Certification (preferred)
Microsoft / CompTIA / Networking certifications (preferred)
Experience managing IT support in mid-to-large organizations

Who Should Apply

Professionals with 4-6 years of IT Support / Infrastructure Support experience
Candidates currently working as Senior IT Support Engineers / Team Leads looking to move into Assistant Manager roles
Individuals with proven experience managing teams and IT operations

📌 IT Support --US Shift (Salem)
🏢 VeeTechnologies
📍 Salem