Key Responsibilities:

• Responsible for leading, motivating and supervising the team of Quality Analysts

• Identify root causes and recommend solutions for improvement

• Plan recent batches and ensure smooth transition from NHT to OJT and then to production phase

• Take complete responsibility of performance on the Quality metrics

• Drive/identify improvement areas in assigned area/project especially 0- 90 days performance

• To Create and maintain Knowledge base and up skilling of resources with change in the process

• Set up, improve, drive and streamline monitoring, feedback & other internal processes related to

Quality and Compliance

• Develop Controls to minimize external and internal escalations

• Collect Data, perform analysis and RCA on metrics and publish reports





• Drive Process control & Compliance in addition to managing the audit requirements

• Monitor & conduct deep dive analysis on areas of opportunities within the account and implement

corrective actions, to help achieve desired results- on an ongoing basis

• Focus on identification and highlight any/all compliance defects and recommend action plan

• Ownership of compliance, data security and risk assessment for the process - highlight non-

compliance in time to avoid surprises or before reported by external sources

• Conduct Weekly Review the Reviewer for all Quality analysts and provide appropriate coaching

📌 Quality Analyst (Bhubaneswar)
🏢 PolicyBazaar
📍 Bhubaneswar