Role & responsibilities

- Conduct Training Needs Analysis (TNA) and identify skill gaps across departments.
- Design and implement Learning & Development initiatives aligned with business objectives.
- Develop and deliver engaging training programs for frontline employees, supervisors, managers, and senior leadership.
- Facilitate training on communication skills, customer service excellence, grooming standards, personality development, workplace behavior, etiquette, teamwork, emotional intelligence, and leadership.
- Create and execute induction and onboarding programs for recent employees.
- Prepare annual training calendars, learning modules, assessments, training manuals, and supporting materials.
- Conduct Train-the-Trainer (TTT) sessions and coaching interventions to build internal capability.
- Measure training effectiveness through feedback mechanisms, assessments, productivity metrics, and performance improvements.
- Partner with department heads to enhance employee productivity, service quality, and operational excellence.
- Drive organizational culture, employee engagement, and continuous learning initiatives across the organization.
- Maintain training records, reports, certifications, and compliance documentation.

📌 Trainer (Coimbatore)
🏢 Sree Annapoorna
📍 Coimbatore