Location: Bangalore
Experience: 6–8 Years
Role Type: L2 Desktop Support Engineer
Max CTC: As per budget (up to 6 LPA, if applicable)

Role Overview

We are looking for an experienced L2 Desktop Support Engineer to provide end-user computing support for a large enterprise environment with 1500+ users. The ideal candidate should have strong experience in desktop troubleshooting, SCCM, Microsoft Intune, and enterprise IT support operations. The candidate should have proven experience managing high-volume user environments and delivering quality IT support services.

Key Responsibilities

- Provide L2 technical support for 1500+ end users across enterprise environments.
- Troubleshoot and resolve complex issues related to:
- Windows Operating Systems
- Desktop/Laptop hardware and software
- Microsoft Office 365 applications
- VPN, network connectivity, printers, and peripheral devices.

- Perform software installation, configuration, patching, and troubleshooting using SCCM and Microsoft Intune.
- Manage endpoint deployment activities including:

- Application packaging and deployment
- Software distribution
- OS imaging and configuration
- Device compliance monitoring.

- Handle incident management, problem management, and service requests through ITSM tools.




- Perform root cause analysis for recurring desktop and endpoint issues.
- Support Active Directory activities including:

- User account management
- Group policy troubleshooting
- Access-related issues.

- Ensure SLA compliance and maintain high customer satisfaction.
- Collaborate with L1 teams and other IT infrastructure teams for issue resolution.
- Maintain documentation for troubleshooting procedures and knowledge articles.

Mandatory Skills

- 6–8 years of experience in L2 Desktop / End User Computing Support.
- Hands-on experience supporting 1500+ enterprise end users.
- Strong experience in:
- Microsoft SCCM
- Microsoft Intune
- Windows 10/11 troubleshooting
- Endpoint management and device administration.

- Good knowledge of:

- Active Directory
- Group Policy
- Office 365 troubleshooting
- ITIL processes and ITSM tools.

- Experience working in enterprise/global support environments.
- Excellent communication and customer handling skills.

Preferred Skills

- Experience with endpoint security tools.
- Knowledge of Autopilot deployment.
- Exposure to Azure AD / Entra ID.
- Experience handling VIP user support.
- Solid analytical and troubleshooting skills.

📌 Senior Desktop Support Engineer (Bengaluru)
🏢 Getronics
📍 Bengaluru