About us

Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic workplace to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Key Responsibilities
The Service IT Designer is responsible for designing and articulating the digital service wrap for complex telecommunications solutions sold to large multinational customers. The role works closely with presales, sales, solution architects, operations and product teams to translate customer requirements into coherent, value-driven digital service designs that support deal success.
The role focuses on the IT, digital, and platform components that enable service management, assurance, and customer experience.

Presales Deal Support
Act as digital service design lead for strategic bids and complex deals involving multinational enterprise customers
Support sales and presales teams by shaping service concepts, digital architectures, and value propositions
Participate in customer workshops, RFIs, RFPs, and bid responses, representing the digital service perspective
Translate customer business and technical requirements into digital service designs aligned with telco offerings
Digital Service Design
Design the digital service layer for a given customer, including:
o Service portals and customer interfaces
o Automation and orchestration components
o Monitoring, analytics, and reporting capabilities




o APIs and integration with customer and internal systems
Define service decomposition into digital components, dependencies, and interfaces
Ensure designs align with standardized platforms, reusable components, and reference architectures
Architecture Integration
Collaborate with IT architects to ensure end-to-end design consistency
Define logical and high-level technical architectures supporting the digital service layer
Ensure interoperability with customer environments and third-party systems
Governance Quality
Ensure digital service designs are:
o Secure, scalable, and resilient
o Aligned with internal standards and regulatory requirements
o Commercially viable and implementable within deal constraints

About you

Key Skills Experience
Required
Strong experience in IT / digital service design within a telecommunications or large enterprise environment
Proven background supporting presales and complex B2B deals
Solid understanding of:
o Digital platforms and service management tools, such as ServiceNow, Sienna BluePlanet UAA, NetDevOps, Splunk
o Cloud, automation, and API-based architectures
o Customer-facing digital solutions
Ability to communicate complex designs clearly to technical and non-technical stakeholders
Experience working with multinational enterprise customers
Preferred
Experience with global managed services or large-scale telco solutions
Familiarity with IT service frameworks (e.g. ITIL)



at a conceptual level
Exposure to security, compliance, and data protection requirements in regulated markets
Personal Attributes
Strong stakeholder management and presentation skills
Structured, design-driven mindset
Ability to operate under deal pressure and tight timelines

You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.

What we offer

Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
Professional Development: training programs and upskilling/re-skilling opportunities.
Career Growth: Internal growth and mobility opportunities within Orange.
Caring and Daring Culture: Health and well-being programs and benefits, diversity inclusion initiatives, CSR and employee connect events.
Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: dont hesitate to tell us about your specific needs.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Service IT Designer (Bengaluru)
🏢 Orange
📍 Bengaluru