Roles and Responsibilities

- Manage and support Order-to-Cash (OTC) processes including Billing, Collections, and Cash Application
- Perform account operations tracking, process compliance, and administrative activities with minimal supervision
- Work closely with cross-functional teams such as Finance, Revenue, Sales, and Resource Management to ensure smooth operations
- Assist in monthly, quarterly, and yearly financial closing activities
- Handle invoice generation, payment follow-ups, and customer account reconciliation
- Identify and resolve discrepancies in billing, payments, and accounts receivable
- Ensure adherence to process guidelines, SLAs, and compliance standards
- Analyze data and provide insights or process improvement suggestions to enhance efficiency
- Coordinate with internal stakeholders to ensure timely execution of tasks and deliverables
- Support client onboarding activities and account governance processes
- Participate in testing (UAT)



and implementation of process/system changes when required
- Maintain accurate records and ensure data integrity across systems (SAP/ERP tools)

Key Skills Required

- Strong understanding of Order-to-Cash (OTC) cycle
- Hands-on experience in Billing, Collections, or Cash Application (multi-process preferred)
- Working knowledge of SAP or any ERP system
- Positive analytical and problem-solving skills
- Strong communication and stakeholder management skills
- Proficiency in MS Excel and MS Office tools

Desired Candidate Profile

- 2-4 years of experience in Account Operations or related field with expertise in OTC/AR processes.

- Bachelor's degree in any specialization (B.B.A., B.M.S., B.Com).

- Proficiency in using SAP software for accounting purposes; knowledge of other ERP systems an added advantage.

📌 Account Operations Service - OTC (Gurugram)
🏢 NTT DATA
📍 Gurugram