Greetings !!!

We are excited to share an excellent opportunity for candidates looking to build a rewarding career in an banking Voice Process with leading multinational companies. If you're a confident communicator with a passion for customer service, we'd love to hear from you!

For more clarification about this job role, please feel free to reach out to us on the below mentioned number:

Deepa-(phone hidden)

Neha-(phone hidden)

Sanji-(phone hidden)

(Please send us a message on WhatsApp in case the number is busy).

Job Description:

We are looking for a detail-oriented and empathetic Customer Support Executive to handle customer queries and complaints primarily over inbound calls, with a focus on compliance and quality. The ideal candidate should have prior experience in a

regulated industry (BFSI, FinTech, Telecom, etc.), be comfortable dealing with sensitive information, and demonstrate excellent written communication skills.

As part of the customer support team, you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention.

Job Details

Process: Banking Voice Support

Experienced: Up to 6LPA (Based on current CTC and relevant experience)

Qualification Criteria:

Education: Grads/Undergrads

Excellent verbal communication skills in English and hindi





Willingness to work in day shifst and sunday fixed off

Experience Required:

Mandatory: Experience in Banking voice process for experienced candidates

Key Responsibilities:

Manage incoming calls and make outbound calls to resolve customer queries effectively.

- Identify and understand customer needs to ensure high satisfaction
- Build and maintain trust with customers through professional communication
- Provide accurate, complete, and timely information using appropriate tools and

methods

- Handle customer complaints, offering effective solutions and timely follow-ups
- Maintain records of customer interactions and update customer accounts
- Follow standard communication procedures, guidelines, and company policies
- Go the extra mile to actively engage and retain customers

Desired Candidate Profile:

Any Graduate / Undergraduate (With Excellent English and hindi Communication)

Experienced (05 yrs) can apply

Must be open to work in rotational shifts/night shifts

Good typing speed and listening skills

Role Highlights:

Day shifts

Opportunity to work with leading global clients

Develop and enhance communication, problem-solving, and service delivery skills

Fast-paced and growth-oriented work culture

Extensive training and support provided for freshers

Perks & Benefits:

Cab Facility (As per shift & company policy)

Performance Incentives

Excellent work culture & career growth

Regards,

Deepa

(phone hidden)

Rivera Manpower Services.

📌 Rivera hiring For leading fintech day shifts sal upto 6lpa (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru