Role & responsibilities

Quickly and efficiently respond to incoming faxes, identify how best to assist.

Document fax in appropriate tracking systems, and handle/escalate per established procedures.

Process patient applications and follow the program's specifications to determine their eligibility. Document results in appropriate tracking system and manage follow-ups as appropriate. Place follow- up tasks and respond to enquiries from patients and/or healthcare providers as necessary.

Maintain a qualified, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication; i.e. uses grammatically correct and concise language.

Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate.





Be familiar with the market-place and the insurance options available for patients.

Educate patients on the available options as appropriate. Strict adherence to follow the process SOPs .

Key Responsibilities :

Insurance Verification: Confirming if a patient's prescribed medication is covered by their insurance.

Data Entry: Documenting call information and patient data in tracking systems. (Patients Enrolment, Verification and Patient Care program)

Patient Enrollment: Verifying patient eligibility and accepting or denying enrollment based on form information.

Reverification: Periodically checking patient eligibility to maintain accurate records.

📌 Program Specialist (Bengaluru)
🏢 Allegis Group
📍 Bengaluru