We are looking for customer-focused professionals to join our Customer Support team and ensure seamless support for our customers through chat and email.

Key Responsibilities

- Handle customer queries through email and live chats
- Resolve customer concerns related to orders, deliveries, returns, , exchanges, refunds, and product information.
- Ensure all customer queries are responded to within defined SLA timelines.
- Follow up with customers to ensure complete resolution and satisfaction.
- Maintain a high level of professionalism and customer-centricity in all interactions.
- Contribute to improving customer experience by sharing feedback and process improvement suggestions. Non-voice support roles typically focus on chat and email-based customer interactions and issue resolution.

Required Skills

- Excellent written communication skills in English
- Strong problem-solving and customer-handling skills.
- Positive typing speed and attention to detail.
- Ability to multitask and manage multiple customer conversations simultaneously.
- Working knowledge of MS Office, Google Sheets, and CRM/Ticketing tools.
- Customer-first attitude with patience and empathy.

📌 Customer Care Executive (Jaipur)
🏢 Vaibhav Global
📍 Jaipur