- Manage and resolve customer inquiries via email in a timely and skilled manner.
- Provide excellent customer service by understanding their needs and concerns.
- Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
- Analyze customer feedback and suggest improvements to processes and procedures.
- Develop and maintain knowledge of products and services to effectively communicate with customers.
- Identify opportunities to upsell and cross-sell products or services to existing customers.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Associate - CRM - Customer Service - Email Channel- RFB (Thane)
🏢 Tata Capital
📍 Thane
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