Roles and Responsibilities :
- Provide technical support to customers through phone, email, or chat regarding software products and services.
- Troubleshoot issues with software applications, identify root causes, and resolve problems efficiently.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Document customer interactions using CRM software for accurate tracking and reporting.
Job Requirements :
- 0-7 years of experience in an International BPO environment providing customer support or similar role.
- Solid communication skills for effective interaction with customers from diverse backgrounds.
- Ability to work on rotational shifts including evenings, weekends, and holidays as required by the business needs.
📌 Technical Support Engineer (Jaipur)
🏢 TP
📍 Jaipur