Job Title Pega Senior System Architect

Job Summary

The Pega Senior Systems Architect (SSA) will be a key member of the Pega Delivery Team, responsible for the hands-on design, development, and implementation of robust and scalable Pega solutions aligned with business objectives.

With 58 years of experience and relevant Pega certification, the SSA will work across the software development lifecycle, following Pega best practices and established ways of working. Experience with the latest Pega version, architecture and design principles is preferred, while Pega Customer Service Framework experience is an added advantage.

The SSA will collaborate with business stakeholders and engineering teams to deliver high-quality solutions while guiding and mentoring junior team members. The role also requires staying current with Pega innovations and industry trends to drive continuous improvement and future-ready solutions.

Key Responsibilities:

- Maintain advanced knowledge of the Pega architecture and all Pega design and implementation practices.
- Maintain advanced knowledge about the latest features and tools provided by the Pega platform.
- Continuously enhance skill set and knowledge to leverage latest trends, techniques and practices and drive proactive change.
- Provide technical advice and guidance to team members while working with various (senior) stakeholders to solve complex problems and business requirements.
- Advocate for the adoption of a reusable components strategy in terms of enterprise solutions seeking to determine and develop repeatable, effective and optimal ways of implementing Pega.
- Act as a mentor to the more junior SA team members, influencing them in design and developing best practices.
- Mentor and monitor the practices applied and quality of team deliverables.
- Can demonstrate innate troubleshooting skills when faced with complex problems, working systematically to resolve critical incidents in collaboration with the team in a timely fashion.
- Understand, value and consistently provide timely,



specific and constructive feedback to team members and stakeholders regarding Pega practices and solutions.
- Enable the growth of Pega Citizen Development by providing internal training, upskilling and guidance.
- Lead simplistic designs that leverage OotB components and low-code options.
- Work with the internal Pega PGC (a COE function) to constantly define and refine Pega best practices and provide leadership to the team in the adoption of prescriptive development processes.
- Consistently design optimal solutions without unnecessary complexity and define a service oriented architecture.
- Work closely with the Product team and provide feedback regarding product enhancements needed to support the BU’s or organization’s needs.
- Work closely with the internal IT, Engineering and Architecture teams to understand hardware requirements, network landscape, server topology and integration needs.
- Demonstrate leadership ability to back decisions with research and influence stakeholders accordingly.
- Demonstrate mindfulness of when to integrate with other products versus using Pega E2E and present the best architecture to meet desired needs.

Knowledge and skills:

- Required 5 to 8 years of experience and possess expert knowledge of Pegasystems and Pega Customer Service apps in particular.
- In possession of valid Pega Senior System Architect certification.
- Degree in Computer Science, Information Technology or related field.
- Expertise in all phases of software development.
- Expertise in application servers, programming languages, relational and non-relational databases and integration techniques.
- Experience in Agile and Scrum methodologies.
- Extensive experience in coaching and mentoring more junior team members.
- Possesses a natural way of influencing stakeholders.
- Independent, good sense of responsibilities and goals.
- Excellent communication skills, able to influence and develop strong relationships.
- Ability to simplify complex problems.
- Capacity to work well under pressure, adapting and responding to changing situations.

📌 Senior Pega System Architect (Bengaluru)
🏢 Norwin Technologies
📍 Bengaluru