Key Responsibilities

Customer Experience

- Welcome and assist passengers visiting the lounge.
- Provide information regarding bus schedules, boarding procedures, routes, and amenities.
- Address customer queries and concerns promptly and professionally.
- Support senior citizens, women travelers, and families requiring assistance.

Boarding Operations

- Coordinate boarding announcements and passenger movement.
- Verify passenger details and guide them to the designated boarding point.
- Ensure timely and orderly boarding of buses.
- Coordinate with Bus Captains, Drivers, and Operations Teams regarding bus arrivals and departures.

Lounge Management

- Maintain the lounge's cleanliness, hygiene, and overall upkeep.
- Ensure all customer-facing facilities are functional
- Report maintenance issues immediately to the concerned team.

Asset & Inventory Management





- Monitor lounge supplies and consumables.
- Maintain stock records for cleaning materials, stationery, drinking water, and other consumables.
- Prevent misuse or damage of company assets.

Compliance & SOP Adherence

- Ensure adherence to all lounge SOPs and safety guidelines.
- Monitor security and customer safety within the lounge premises.
- Assist during emergency situations as per defined protocols.
- Ensure brand standards and visual merchandising guidelines are maintained.

Reporting & Documentation

- Maintain daily operational reports.
- Record customer feedback and escalate critical issues.
- Submit incident reports whenever required.
- Track lounge footfall and operational observations.

📌 Administration Executive (Bengaluru)
🏢 Stelling Technologies
📍 Bengaluru