What Youll Do

- This role involves supporting customers facing technical/product level issues.
- Recording and segregating technical issues and product requests from customers and routing them to product team.
- Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team.
- You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful.

What makes you a positive fit

- You care about creating a software service experience that parallels a Michelin star Italian restaurant.
- You genuinely like helping people and making them successful.




- You have a deep understanding of SQL, JavaScript, Postman API testing and web debugging/analytics.
- Experience at an early stage SaaS startup would be a plus(this is not a hard requirement).
- You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Skills: analytical thinking, ticketing,communication skills, analytics,team collaboration,customer support, javascript,adaptability, web debugging,time management, product knowledge, problem solving,postman api testing, sql.

📌 Product Support Engineer (Bengaluru)
🏢 BiteSpeed
📍 Bengaluru