06 Aug
|
TATA 1 MG
|
Gurugram
06 Aug
TATA 1 MG
Gurugram
Role & responsibilities
- Manage end-to-end Insurance Operations and ensure smooth service delivery.
- Lead Operations, Quality (QC), and Customer Support teams.
- Ensure SLA adherence and achieve operational KPIs.
- Monitor productivity, quality, turnaround time (TAT), utilization, and team performance.
- Prepare and analyze MIS reports, dashboards, and operational data using Advanced Excel.
- Handle client escalations and ensure timely resolution.
- Maintain high levels of client satisfaction and stakeholder engagement.
- Drive process improvements and operational excellence initiatives.
- Ensure data accuracy, reporting compliance, and process adherence.
- Coach, mentor, and manage team members to improve performance.
📌 Associate Manager (Gurugram)
🏢 TATA 1 MG
📍 Gurugram