Educational Requirements

Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Bachelor Of Comp. Applications,Master Of Engineering,Master Of Technology,MBA,Master Of Comp. Applications

Service Line

Cloud Infrastructure Services

Responsibilities

- L1/L2 support for desktops, laptops, and peripheral devices across enterprise environments
- Troubleshoot OS (Windows 10/11), hardware, software, and connectivity issues
- Manage and support endpoint tools such as SCCM/MECM, Intune, or equivalent
- Handle print management including printer setup, troubleshooting, print servers, and queue management
- Support Active Directory (user account management, group policies, access issues)
- Perform software installations, patching, imaging, and configuration
- Diagnose issues related to VPN, network connectivity, and performance
- Ensure adherence to SLA/KPI targets and provide timely resolution
- Document incidents, resolutions,



and standard operating procedures

Required Skills:

- Solid experience in Desktop/End User Support (Windows environment)
- Hands-on with Endpoint Management tools (SCCM, Intune, etc.)
- Experience in Enterprise Print Management (print servers, drivers, troubleshooting)
- Knowledge of Active Directory basic networking concepts (DNS, DHCP, TCP/IP)
- Good understanding of ITSM tools (ServiceNow or similar)

Preferred Skills:

- Technology->EUC-Patching_and_Distribution->SCCM
- Technology->Infra_ToolAdministration-ITSM->ServiceNow
- Domain->IT Service Management->End Point (Desktops, Laptop, Printers, Mobile Devices) Administration
- Technology->Cloud Security->Microsoft Azure - Identity Management->Azure Active Directory

📌 End Point (Desktop Support, Print Management) (Bengaluru)
🏢 Infosys
📍 Bengaluru