Job Family Group: Information Technology (IT)

Worker Type: Regular

What you ll be doing

- Support end-to-end application operations delivery within Power Platform and Copilot Studio Services.
- Work on Power Platform services including Power Apps, Power Automate, Power Shell, Logic Apps, Azure Functions etc.
- Work on Copilot Studio services including Agent Support, Environment management, Connector policy, Copilot studio administration etc.
- Participate in technical issue resolution and assist in troubleshooting complex incidents.
- Collaborate with natural teams (COE, Portfolio, Architect, CISO, Development etc.) for smooth onboarding of current services and interfaces.
- Review technical changes and provide inputs for approvals.
- Support major incident calls with required technical expertise.
- Perform trend analysis for incidents, problems, and change activities.
- Contribute to ensuring the integrity of Integration Services, including interfaces and technical architecture.
- Assist in Power Platform and Copilot Studio platform setup activities, coordinating with New Service Delivery, Portfolio, and Center of Expertise teams.
- Support vendor discussions on operational aspects such as service reviews, license usage, and ticket management.
- Participate in day-to-day operational activities ensuring adherence to SLAs and Operating Plan targets.
- Contribute to Continuous Improvement (CI) initiatives and process enhancements.
- Collaborate with vendors, partners, and internal teams on feature adoption, issue resolution, and design discussions.

Accountabilities

- Support change implementation and Incident/Problem resolution by coordinating with operations teams and suppliers.
- Assist in handling complex issues, RCA, improvement initiatives,



and onboarding activities.
- Participate in technical change reviews, approvals, and planning for platform and interface upgrades.
- Ensure runbooks, support documentation, and operational procedures are maintained and up to date.
- Support communication with business and IT stakeholders by sharing updates and managing escalations.
- Ensure compliance and regulatory requirements are followed, with proper evidence collection.
- Support smooth project transition to operations.
- Act as an incident coordination point within assigned time zone when required.
- Contribute to CI practices including daily huddles, performance tracking, and problem-solving activities.
- Support management of application services and vendors in line with defined service levels.

What we need from you

- Bachelors degree (or equivalent qualification) with at least 3-5 years of relevant experience.
- Hands-on experience with Power Platform and Copilot Studio technologies: Power Apps, Power Automate, Copilot Studio, C#, .NET Core, Azure Functions, Dataverse / Dynamics + data modelling, PowerShell, API integration (REST/SOAP, connectors, webhooks)
- Strong analytical and problem-solving skills.
- Basic understanding of ITIL framework.
- Experience in production support for Power Platform and Copilot Sutdio services environments.
- Good communication skills with ability to work with global stakeholders.
- Ability to work across teams, cultures, and time zones.
- Experience in coordination, issue tracking, and stakeholder collaboration.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate Site Reliability Engineer (Bengaluru)
🏢 Shell
📍 Bengaluru