The Role

As a Team Lead at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients which means some of the world's biggest.

There's never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You'll be managing systems data for clients and providing day-to-day solutions and security compliance. You'll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.

Key Responsibilities

- Lead daily operations for Mainframe (Batch/Console), Tech Support, and iSeries.
- Manage shift schedules, staffing, and LPAR/batch coverage.
- Act as lead during Sev1/Sev2 incidents; drive SWAT calls and resolution.
- Conduct status calls, turnover meetings, and participate in change management.
- Serve as primary customer contact; handle escalations and communicate updates.
- Ensure accurate incident reporting, RCA documentation, and SLA compliance.
- Monitor batch processing and share daily status reports.
- Maintain documentation and drive process improvements.
- Supervise team performance, provide mentoring, and ensure process adherence.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development.



You are customer-focused someone who prioritizes customer success in their work. And finally, you're open and borderless naturally inclusive in how you work with others.

Required Technical and Qualified Expertise

- 10+ Yrs Experience and Strong knowledge of IBM AS400 / iSeries (IBM i OS) and system operations.
- Strong experience in Mainframe Operations (z/OS, JCL), Batch Processing, Console Ops, and iSeries
- Knowledge of enterprise infrastructure support and LPAR environments
- Experience with scheduling tools (Control-M, CA7, TWS)
- Hands-on experience with ITSM/Remedy and incident management processes
- Strong SLA management and operational governance knowledge
- Proven ability to lead Sev1/Sev2 incidents and SWAT calls
- Experience managing 24x7 production support teams
- Excellent customer communication and stakeholder management
- Strong documentation, reporting, and RCA capabilities
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to manage multiple priorities in rapid-paced environments
- Knowledge of ITIL processes and KPI/SLA tracking

Preferred Technical and Professional Experience

- Bachelors degree in related technical field or equivalent practical experience
- Experience with an ITIL driven service organization
- Six Sigma, PMP, and/or ITIL certifications

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Mainframe iSeries Operations Lead (Bengaluru)
🏢 Kyndryl
📍 Bengaluru