Job Summary:

The Assistant General Manager Operations is responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, operational excellence, revenue growth, cost optimisation, and compliance with company standards. The AGM works closely with all department heads to achieve business objectives while maintaining high service quality and employee engagement.

Key Responsibilities:

1. Operations Management

- Oversee the daily operations of Front Office, Housekeeping, Food & Beverage, Kitchen, Engineering, Security, and other operational departments.
- Ensure smooth and effective functioning of all hotel operations.
- Maintain brand standards, SOPs, and service excellence across departments.
- Conduct daily operations meetings and departmental reviews.

2. Guest Experience

- Ensure high levels of guest satisfaction and service quality.
- Resolve guest complaints promptly and professionally.
- Monitor guest feedback, online reviews, and customer satisfaction scores.
- Implement initiatives to enhance the overall guest experience.

3. Revenue & Financial Management

- Drive revenue growth through effective operational strategies.
- Monitor departmental budgets and control operational costs.
- Analyse daily, weekly, and monthly business reports.
- Ensure achievement of occupancy, ARR, RevPAR, F&B;, and banquet revenue targets.




- Identify opportunities to improve profitability and operational efficiency.

4. Team Leadership

- Lead, mentor, and develop department heads and operational teams.
- Conduct regular performance reviews and coaching sessions.
- Ensure adequate manpower planning and workforce productivity.
- Foster a positive work culture and employee engagement.

5. Quality & Compliance

- Ensure compliance with statutory, safety, hygiene, and fire regulations.
- Maintain high standards of cleanliness and maintenance throughout the property.
- Conduct regular operational audits and inspections.
- Ensure compliance with company policies and hospitality standards.

6. Sales & Business Development Support

- Collaborate with the Sales & Marketing team to maximise room, banquet, and F&B; revenue.
- Support corporate sales initiatives and local business development.
- Strengthen relationships with key corporate clients and travel partners.

7. Inventory & Asset Management

- Monitor inventory levels and minimise wastage.
- Ensure effective control of hotel assets and equipment.
- Coordinate preventive maintenance programmes.

8. Reporting & MIS

- Prepare operational reports and business performance dashboards.
- Review key performance indicators (KPIs) and implement corrective actions.
- Present operational updates to senior management.

📌 Assistant General Manager _Operations (Bengaluru)
🏢 Nandhana Palace
📍 Bengaluru