Who wants to work with a company that has created some of the world s most popular WordPress plugins, launched a powerful hosting service, and is one of the oldest and most well-established WordPress companies around You do Cool. Keep reading.

We re looking for incredible people to join our pretty awesome team. You ll be self-motivated, a real go-getter, a coding connoisseur.

Whether you are a technical support engineer looking to advance or a DevOps engineer seeking something new and challenging, we want to hear from you!

Our team works in shifts, aiming to provide 24/7 coverage to our customers.

We are looking for extraordinaires who are available Sunday to Thursday weekly, between the following times

- 05:00 pm UTC 01:00 am UTC

So far, so valuable Awesome, keep reading!

As our new Hosting Support, you will assist our customers with any issues they encounter with our hosting environments.

Responsibilities

- Provide timely and professional support to customers through ticketing systems and community forums.

- Troubleshoot and resolve issues related to WordPress, web hosting, domains, DNS, SSL certificates, and email services.

- Perform in-depth investigations to identify root causes and deliver effective, long-term solutions.

- Manage website migrations, conduct malware investigations, and perform security-related cleanup tasks.

- Analyze server, application, and website logs to diagnose technical issues and optimize performance.

- Contribute to internal documentation, knowledge sharing initiatives, and continuous process improvements across the team.





Qualifications Essential attributes and experience required:

- Proven experience troubleshooting WordPress websites, with a strong understanding of themes, plugins, and the WordPress ecosystem.

- Solid knowledge of PHP and MySQL, and familiarity with troubleshooting applications built with Node.js.

- Experience administering and supporting Linux-based environments, preferably Ubuntu.

- Comfortable working with the command line and diagnosing issues within NGINX-based hosting environments.

- Strong understanding of DNS, SSL certificates, email deliverability, and web hosting infrastructure.

- Excellent written communication skills in English, with the ability to explain technical concepts clearly and professionally.

- Strong analytical thinking and problem-solving skills, with a methodical approach to troubleshooting.

- Demonstrated ownership, accountability, and a proactive approach to resolving issues.

- Ability to work independently, manage priorities effectively, and thrive in a remote-first environment.

Basically, our hardworking customers should be able to relax knowing that their sites are in the best possible hands!

SKILL-SET

WordPress, WordPress plugins, WordPress themes, Linux, Ubuntu, Bash, NGINX, PHP, MySQL, DNS, SSL certificates, web hosting

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Hosting Support Professional (India)
🏢 WPMU DEV
📍 India