About the Role

As a Customer Support Executive at Pice, you'll be the first point of contact for our customers, helping them resolve queries and navigate payment, credit, and account-related services. You will play a critical role in delivering a seamless customer experience while handling fintech-specific issues and escalations.

Key Responsibilities

- Provide prompt, accurate, and empathetic support through chat channels

- Resolve customer queries related to: Payments and transaction failures, refunds and settlement delays, credit card-to-bank transfers, billing and repayment concerns, account onboarding and KYC verification, account restrictions, suspensions and reactivations or rewards, offers, and cashback programs

- Handle fintech-specific escalations including: Chargebacks and payment disputes, lien and account hold cases, pending or delayed transactions, risk, compliance, and fraud-related concerns merchant and banking partner escalations

- Coordinate with Operations, Product, Risk, Compliance, and Engineering teams to ensure timely resolution





- Maintain accurate records of customer interactions and follow-up actions

- Deliver high customer satisfaction through transparent communication and ownership of issues

Requirements

- 1 to 3 years of experience in Customer Support, Fintech, Payments, Banking, NBFC, or Financial Services

- Excellent written communication skills in English and Hindi

- Experience handling customer escalations and complaint resolution

- Strong problem-solving and analytical skills

- Ability to multitask and manage multiple chat conversations efficiently

- Familiarity with CRM and customer support tools is preferred

- Comfortable working in a fast-paced startup environment

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Executive (Bengaluru)
🏢 Pice App
📍 Bengaluru