Job Summary

We are seeking a dynamic and experienced Learning & Development Manager to lead the organization's learning strategy and capability-building initiatives. The ideal candidate should have a robust background in Learning & Development within the retail industry, with expertise in designing and implementing learning solutions that enhance employee capability, sales performance, customer experience, leadership development, and overall organizational effectiveness.

Key Responsibilities

- Develop and execute the Learning & Development strategy aligned with business objectives.
- Lead, mentor, and manage the Learning & Development team, ensuring high performance and continuous professional development.
- Build a collaborative, performance-driven culture within the L&D; function.
- Conduct Training Needs Analysis (TNA) to identify competency gaps and recommend learning interventions.
- Design and implement training programs for retail sales, customer service, product knowledge, leadership development, soft skills, and compliance.
- Lead onboarding and induction programs for new employees.
- Develop leadership development and succession planning initiatives.
- Partner with business leaders, HR, and retail operations to drive capability development across all locations.
- Manage Learning Management Systems (LMS), e-learning platforms,



and digital learning initiatives.
- Evaluate training effectiveness through assessments, feedback, KPIs, and business outcomes.
- Manage external training partners, facilitators, and training budgets.
- Coach and mentor Regional Trainers and Training Executives to enhance training quality and consistency.
- Ensure standardized learning practices and training delivery across all retail locations.
- Drive a culture of continuous learning, innovation, and performance excellence.

Experience

- Strong experience in Learning & Development within the retail industry.
- Proven experience in leading and managing L&D; teams.
- Experience in designing and delivering large-scale learning and development initiatives across multiple retail locations.
- Expertise in leadership development, retail sales capability building, customer experience training, and talent development.

Required Skills

- Learning & Development Strategy
- Team Leadership & People Management
- Training Needs Analysis (TNA)
- Instructional Design
- Leadership Development
- Retail Sales & Customer Experience Training
- Facilitation & Presentation Skills
- Coaching & Mentoring
- Learning Management Systems (LMS)
- Digital Learning & E-learning
- Stakeholder Management
- Performance Management

📌 Learning And Development Manager (Thrissur)
🏢 Kalyan Jewellers
📍 Thrissur