06 Aug
|
Bird Group
|
Jewar
Roles and Responsibilities
- Handle customer queries via chat, email, and social media platforms.
- Provide excellent customer service by resolving issues promptly and professionally.
- Utilize CRM software to manage customer interactions and data.
- Collaborate with internal teams to resolve complex customer complaints.
- Maintain accurate records of all interactions through documentation.
Desired Candidate Profile
- 1-3 years of experience in a similar role (customer support or non-voice process).
- Robust communication skills for effective interaction with customers over various channels (chat, email, social media).
- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
- Ability to work independently with minimal supervision and prioritize tasks efficiently.
📌 Customer Service Executive (Jewar)
🏢 Bird Group
📍 Jewar