Company: Globiva

Industry: BPO Insurance Sales

Location: Gurgaon

Working Days: 6 Days

Shift: Day Shift (10:00 AM 7:00 PM)

- Max Budget 40kCTC 35kInhand

Contact Person

HR Dheeraj -(phone hidden)

Role Summary:

Globiva is hiring experienced Team Leaders for Health Insurance Sales and Life Insurance Sales processes. The candidate will be responsible for managing a team of 20–25 agents and driving revenue & performance metrics.

Key Responsibilities:

- Handle & manage a team of 20–25 sales agents
- Drive team targets (Revenue / Premium / Conversion %)
- Monitor Daily, Weekly & Monthly KPIs
- Track Dialer performance, Productivity, Talk Time & Conversion Ratio
- Maintain Shrinkage, Attendance & Adherence
- Manage Rostering & Manpower Planning
- Conduct daily Huddles & Performance Reviews




- Ensure adherence to Quality & Compliance standards
- Improve Upselling & Cross-selling performance
- Handle escalations and maintain team engagement

Eligibility Criteria:

- Minimum 1 year experience as Team Leader in Insurance Sales (Health/Life)
- Strong knowledge of BPO metrics: AHT, Occupancy, Shrinkage, Attrition, Productivity, Conversion %
- Target-driven and strong team handling skills
- Good communication & leadership abilities

What We Offer:

- Fixed Day Shift (10 AM – 7 PM)
- 6 Days Working
- Market-competitive salary
- Growth Opportunities within Globiva
- Max Budget 40kCTC 35kInhand

Contact Person

HR Dheeraj -(phone hidden)

📌 Insurance Team Lead (Gurugram)
🏢 globiva
📍 Gurugram