- Updation of OPD Schedule
- Generating reports like
- PHP Appointments
- Appointment cancellation
- Incoming & outgoing calls details
- Internal calls detail.
- CTQ (call pick up)
- OPD blocking & Unblocking
- Rescheduling of appointments
- Sending Messages to patients whenever require.
- Taking esclation calls.
- Handling call center duty mobile.
- Announcement of all codes.
- Updating of new marketing promotions.
- Attend all external & internal calls whenever require.
- Making call back to patients whenever require.
- Handling PHP calls.
- Give appointment for all the visiting & full time consultants.
- Transfer external calls to staff members whenever require.
- Dial mob. No. & land line no. for patients and staff members whenever require.
- To obtain regular objective feedback from patients & prepare Feedback analysis.
Must Have a positive Communication skill,
📌 Call Center Executive (Kanpur)
🏢 Paras Health
📍 Kanpur
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