Roles and Responsibilities :
- Handle international customer inquiries via phone, email, or chat to resolve their queries and concerns.
- Process transactions, answer questions about products/services, and provide solutions to issues in a timely manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 1-4 years of experience in an International BPO/Call Centre workplace.
- Strong knowledge of blended process, semi voice process, international chat process & international voice process.
- Excellent communication skills with the ability to work effectively in a fast-paced environment.
📌 Customer Service Executive (Gurugram)
🏢 TP
📍 Gurugram