Position Summary

CCC-SRO

What youll do

About the team

CCC team also known as Command and Control Centre forms the nerve centre of Walmart

The team works across multiple technology groups to ensure the stability and reliability of the companys critical e-commerce infrastructure

The team functions by collaborating internally with TDO (Technical duty officers and SRE (Site reliability engineering) for faster detection and mitigation of incidents The team is aimed at proactively maintaining mission critical infrastructure, cloud platforms, micro services, tools and processes to ensure highest levels of availability and reliability across the Global technology platforms

CCC plays a important role in leading all major incident responses and orchestrating for faster mitigation

What You ll Do :

- ITIL Service Management Expertise

- Implement ITIL best practices for Incident, Problem, and Change Management

- As part of incident management, you will be working on monitoring/alerting of SLIs

Upon detection of an SLA breach, you will triage the issue and mitigate including engaging the necessary stakeholders to ensure the faster restoration

- Work on RCA and track the action items

- Ensure compliance and continuous improvement of IT service processes by identifying the gaps and building the monitoring on alerting

- Run regular operations review with key leadership to provide insights that can help drive decision-making and strategy

- Reporting and Advanced Analytics(Preferred)

- Build and maintain operational dashboards using Python , Tableau , and Excel

- Leverage data analytics for trend analysis, risk identification, and performance optimisation

- Incident Management Command Centre Leadership

- Lead critical incident resolution and manage high-pressure situations in a Command Centre environment

- Define escalation protocols and ensure timely stakeholder communication during outages

- Operational Risk Management

- Identify and mitigate operational risks across infrastructure and systems

- Implement proactive measures to enhance service reliability and resilience

- Continuous Improvement Automation

- Drive initiatives for operational efficiency and service quality improvement

- Introduce AI Operations (AIOps) fundamentals and leverage LLM-based automation for predictive incident management, anomaly detection, and intelligent ticket resolution





- Exposure to ServiceNow Observability Tools

- Hands-on experience with ServiceNow for ITSM workflows and automation

- Expertise in industry-standard observability and monitoring tools such as Grafana , Prometheus , and SRE toolsets for proactive system health monitoring

- Stakeholder Conflict Management

- Build strong relationships with internal and external stakeholders

- Resolve conflicts effectively while maintaining focus on organisational goals

- Cross-Functional Collaboration

- Work closely with engineering, product, and business teams to deliver integrated solutions

- Facilitate communication and alignment across diverse functional groups

- Retail Industry Experience (Preferred)

- Apply domain knowledge to optimise IT operations for retail environments

- Address retail-specific challenges such as high transaction volumes and distributed systems

- Adaptability Multitasking

- Operate effectively in a fast-paced environment with minimal supervision

- Manage multiple projects and priorities without compromising quality

What You ll bring:

- BS/BE/BTech in Computer Science or related field, or equivalent practical experience

- 5-9 years of experience in IT service management, operations, or IT leadership, including at least 3+ years leading global cross-functional teams

- Proven track record of working with cross-functional teams including design, product, engineering, and business stakeholders

- Robust understanding of IT Operations , IT Service Management , Performance Engineering , and Site Reliability Engineering

- Hands-on experience with collaboration and tracking tools: JIRA , Confluence , Excel , PPT , SharePoint , OneDrive , ServiceNow

- Knowledge of AI Operations (AIOps) fundamentals and practical experience in LLM-based automation for IT workflows

- Proficiency in observability tools like Grafana , Prometheus , Openobserve or similar tools and SRE practices for monitoring and reliability





- Exceptional communication and organisational skills with attention to detail

- Ability to thrive in fast-paced environments and handle multiple priorities effectively

- Experience in retail industry operations and technology landscape

- ITIL certifications (or equivalent) are Preferred

- CAD/C

- Site Reliability Engineering (SRE)

- IT Service Management (ITSM)

- Observability

- Automation

- Reporting and Analytics

- Artificial Intelligence (AI)

Work
Walmart s culture sets us apart, and we know being together helps us innovate, learn and grow great careers

This role is based in our Bangalore office for daily work, with the flexibility for associates to manage their personal lives

Equal Opportunity Employer

Walmart, Inc

, is an Equal Opportunities Employer By Choice

We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them

That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being inclusive of all people

Minimum Qualifications

Option 1: Bachelors degree in computer science, computer engineering, computer information systems, software engineering, or related area and 2 years experience in software engineering or related area

Option 2: 4 years experience in software engineering or related area

Preferred Qualifications

Master s degree in Computer Science, Information Technology, Engineering, Information Systems, Cybersecurity, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2

2 AA standards, assistive technologies, and integrating digital accessibility seamlessly

The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart s accessibility standards and guidelines for supporting an inclusive culture

Primary Location

Building 10 (sez), Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Software Engineer III (Bengaluru)
🏢 Walmart
📍 Bengaluru