- Provide exceptional customer support through live chat, resolving queries and concerns in a timely and professional manner.
- Cross-sell/up-sell relevant products or services to customers based on their needs and preferences.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex issues that require escalation.
Job Requirements :
- 0-7 years of experience in BPO/Call Centre setting/Any Enviroment.
- Excellent communication skills for effective interaction via chat platform.
- Ability to work flexible shifts including evenings (US time zone).
- Basic knowledge of sales principles for cross-selling/upselling opportunities.
📌 Chat Support Executive with upselling (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar
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