- Conduct Inbound/outbound calls to potential customers and provide detailed information on cabin categories, itineraries, pricing, and onboard experiences.
- Identify customer preferences and offer tailored cruise packages.
- Upsell and cross-sell premium cabins, suite experiences, and onboard services (dining, spa, entertainment).
- Follow up with potential leads to close sales and ensure a seamless booking experience.
- Handle high-net-worth individuals (HNWIs) with a professional and customer-first approach that aligns with Cordelia Cruises luxury service standards.
- Maintain a polished, professional, and structured approach in all interactions.
- Adhere to high call quality standards, ensuring clear, confident, and persuasive communication.
- Maintain accurate records of customer interactions, bookings, and follow-ups in the CRM system.
- Track sales performance and conversion metrics.
- Stay updated on cruise schedules, promotions, and competitor
Key Skills & Expertise
- Robust lead conversion and upselling skills.
- Excellent verbal & written communication.
- Professional call handling & email etiquette.
- Strong negotiation and persuasion abilities.
- Proficiency in CRM tools and sales tracking.
- Ability to handle high-end clients professionally.
- Effective time management & follow-ups.