THE WORK:
Explore opportunities to build knowledge and support the group while engaging in problem solving discussions
- This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully
- Join us in this exciting journey and contribute to a dynamic and supportive workplace
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Ensure production systems are available and operating according to defined Service Level Agreements
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Drive incident and outage resolution and maintain clear communication throughout the process
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Facilitate the restoration of service to the production setting efficiently and effectively
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Establish disaster recovery procedures to safeguard critical operations
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Maintain data retention practices in alignment with organizational standards
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HERE''S WHAT YOU WILL NEED:

Beginner proficiency in Service Desk Management
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A minimum of 0 of experience in relevant related skills
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Bachelor''s Degree in relevant field of studies
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BONUS POINTS IF YOU HAVE:

Beginner proficiency in problem solving
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Intermediate proficiency in communication
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Advanced proficiency in customer service
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Intermediate proficiency in incident management
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Beginner proficiency in process improvement
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Qualification

📌 Application Tech Support Practitioner (Gurugram)
🏢 Accenture
📍 Gurugram