- Lead a team of Quality Analysts to ensure high-quality delivery of international BPO services.
- Conduct regular performance reviews, provide feedback, and coach team members to improve their skills.
- Develop and implement effective quality control processes to maintain compliance with client requirements.
- Collaborate with other departments (e.g., operations, training) to identify areas for improvement.
Job Requirements :
- 4-15 years of experience in an International Chat Process or similar industry.
- Proven track record as a Team Leader or Manager in a BPO workplace.
- Strong knowledge of international BPO processes and regulations.
- Excellent communication, leadership, and problem-solving skills.
📌 Quality Analyst Team Lead (Sahibzada Ajit Singh Nagar)
🏢 Mobile Programming
📍 Sahibzada Ajit Singh Nagar
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