Responsibilities

- Support and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion
- Operational management of Support tickets
- Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction
- Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
- Exceed customer expectations on response quality, timeliness of responses and overall customer experience.
- Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.
- Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations
- Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices
- Collaborate with other departments in the company to achieve customer satisfaction
- Contribute to and maintain repository of product area specific knowledge and promote a culture of team knowledge sharing and collaboration within Support.
Requirements





- 5 years+ of technical support and/or software development OR 3 years+ of solid experience in a business or technical analyst role for medium to large scale business software implementation projects
- Robust analytical and problem-solving skills
- Self-starter able to come up to speed on complex, difficult concepts with minimal assistance
- Ability to quickly context-switch between multiple complex work streams
- Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues
- Customer-obsessed attitude a customer advocate, always going the extra mile
- Team player with solid communication and presentation skills
- Proactivity identify opportunities and take preemptive action against potential problems
- Continuous growth permanently look for areas of improvement, make plans on how to improve them, and execute those plans

Technical Domain Focus

- Knowledge of software development fundamentals and common architectures
- Knowledge of HTTP, encryption, basic security concepts
- Understanding of authentication and authorization concepts
- Knowledge of one or more auth protocols/specificationsOauth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.
- Proficient in at least one programming language; ideally JavaScript

📌 Senior Developer Support Engineer (Bengaluru)
🏢 Okta
📍 Bengaluru