Job Title: Assistant Manager Operations

Job Summary

We're hiring a proactive, results-oriented Assistant Manager – Operations to manage day-to-day operational activities, ensuring seamless order fulfilment, procurement, warehouse coordination, vendor management, and client satisfaction. The ideal candidate should possess strong analytical skills, excellent coordination abilities, and experience in managing end-to-end operational processes.

Key Responsibilities

- Manage end-to-end order processing and ensure timely order fulfilment.
- Coordinate with vendors, suppliers, and internal teams to ensure smooth operations.
- Handle procurement activities, product sourcing, and vendor negotiations.
- Monitor inventory levels and coordinate with the warehouse for stock availability.
- Ensure accurate order allocation, packing, dispatch, and delivery coordination.
- Maintain service levels (SLA/TAT) and ensure timely execution of customer orders.
- Resolve operational issues and customer escalations promptly.
- Prepare daily, weekly, and monthly MIS reports and operational dashboards.
- Analyse operational data to identify process improvement opportunities.
- Monitor team productivity and ensure adherence to company processes.
- Coordinate with courier partners for timely pickups, deliveries, and issue resolution.
- Ensure documentation, system updates, and operational records are maintained accurately.




- Collaborate with cross-functional teams to improve operational efficiency and customer experience.
- Implement and monitor SOPs to ensure process compliance and quality standards.
- Support management in achieving operational KPIs and business objectives.

Required Skills

Order Processing, Order Fulfillment, Procurement, Product Sourcing, Vendor Management, Vendor Coordination, Warehouse Operations, Inventory Management, Dispatch Coordination, Logistics Coordination, Team Management, Client Coordination, MIS Reporting, Advanced MS Excel, Data Analysis, ERP, WMS, Process Improvement, Problem Solving, Leadership, Decision Making, Time Management, Stakeholder Management, Vendor Negotiation, SLA Management, TAT Management, Cross-functional Coordination, Microsoft Office.

Qualifications

- Bachelor's degree in Business Administration, Supply Chain Management, Operations, Commerce, or a related field.
- 3–6 years of experience in Operations, Supply Chain, Procurement, Warehouse Operations, or Order Fulfillment.
- Robust proficiency in MS Excel and ERP systems.
- Excellent communication, coordination, and leadership skills.

Preferred Experience

- Experience in e-commerce, loyalty fulfilment, corporate gifting, retail operations, or order fulfilment.
- Hands-on experience in vendor management, procurement, warehouse operations, and order processing.
- Ability to manage multiple priorities in a fast-paced environment.

📌 Assistant Operations Manager (Gurugram)
🏢 Rewardbig Loyalty Solutions
📍 Gurugram