- Bachelors degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent practical experience.
- 3 5 years of experience in IT Helpdesk, Service Desk, Desktop Support, or IT Technician roles.
- Experience supporting Google Workspace, including user account management, access provisioning, and troubleshooting.
- Experience supporting SaaS applications such as Salesforce, Zulip, and other cloud-based business tools.
- Preferable experience with Mobile Device Management (MDM) solutions such IRU.
- Working experience with SSOs/identity management tools.
- Working knowledge of Windows, MacOS and Linux operating systems.
- Hands-on experience with networking concepts, including TCP/IP, DNS, DHCP, VPN, and wireless networking.
- Experience troubleshooting hardware, software, endpoint devices, and connectivity issues.
- Familiarity with ticketing and service management systems.
- Strong analytical, problem-solving, customer service, and communication skills.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Experience working in a SaaS or technology-driven environment is advantageous.

- Provide first-line technical support for hardware, software, operating systems, and workplace technology issues.
- Administer and support Google Workspace, including user provisioning, access management, troubleshooting, and security best practices.
- Support business-critical SaaS applications, including Salesforce, Zulip, and other cloud-based platforms.
- Manage and maintain company-owned devices through Mobile Device Management (MDM) solutions.
- Configure, deploy,



troubleshoot, and support laptops, desktops, mobile devices, and peripheral equipment.
- Perform employee onboarding and offboarding activities, including account creation, access provisioning, device setup, and asset tracking.
- Troubleshoot Windows and Linux operating system issues and assist users with software installations and configuration.
- Diagnose and resolve basic network connectivity issues, including VPN, Wi-Fi, DNS, DHCP, and TCP/IP-related problems.
- Monitor, prioritize, and resolve helpdesk tickets in accordance with established service levels.
- Document technical issues, solutions, and support procedures to enhance the internal knowledge base.
- Partner with internal teams and external vendors to escalate and resolve complex technical issues.
- Support IT security and compliance initiatives by following established policies, procedures, and access controls.

The IT Technician serves as the first point of contact for employee technology support at Brivo. This role is responsible for providing timely and effective technical assistance across end-user devices, operating systems, SaaS applications, and workplace technology. The ideal candidate is a proactive problem solver, technically curious, and passionate about delivering a seamless technology experience for employees in a rapid-paced, global environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IT Technician (Bengaluru)
🏢 Eagle Eye Networks
📍 Bengaluru