Designation: Desktop Support Engineer
Job Location: Halol, Baska, Dadra

Qualifications & Experience:

- Minimum 2 years of relevant experience in hardware and desktop support.
- Any graduate degree.

Technical Knowledge:

- Solid understanding of computer devices and antivirus software.
- Proficient in diagnosing and resolving system issues.
- Hands-on experience with Windows 7 and Windows 8 operating systems.
- Knowledge of computer operating systems, basic software applications, and antivirus programs.

Key Responsibilities:

- Provide hardware and software support to remote users efficiently.
- Troubleshoot computer-related issues promptly and effectively.
- Configure and maintain computer security protocols.
- Set up and manage desktop computer networks.
- Deliver technical support via helpdesk software.
- Escalate major technical issues in a timely manner to appropriate teams.
- Ensure closure of support tickets within the agreed turnaround time (TAT).
- Work efficiently under pressure and manage conflicting deadlines and priorities.

📌 Technical Support Engineer (India)
🏢 Accel IT Services
📍 India