- Manage and coordinate with the sales team to ensure seamless execution of travel arrangements.
- Handle customer inquiries, bookings, and cancellations professionally and promptly.
- Develop and implement effective strategies to increase revenue and occupancy rates.
- Collaborate with the operations team to resolve issues and improve overall service quality.
- Analyze market trends and competitor activity to identify opportunities for growth.
- Maintain accurate records and reports of reservations, bookings, and customer interactions.
Job Requirements
- Proven experience in reservation management or a related field.
- Strong knowledge of travel industry trends, regulations, and best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work under pressure and meet deadlines in a fast-paced workplace.
- Proficiency in using reservation systems and software applications.
- Strong analytical and decision-making skills with attention to detail.